Question 1

When will my order arrive?

Accepted Answer

Delivery in Riga usually takes 1–5 days, across Latvia about 2 weeks, to Estonia and Lithuania 2–4 weeks. With a made-to-order or non-standard fabric, or a custom order, add 1–4 weeks. Within one business day of your order a manager calls to confirm the date, and 2–3 business days before delivery we agree the day and time with you.

Question 2

How much do delivery, carry-in and assembly cost?

Accepted Answer

Delivery to the building entrance or the gate of a private house: Delivery in Riga — 20 €; Delivery across Latvia — 30 €; Delivery to Lithuania — 30 €; Delivery to Estonia — 30 €. Pickup from our warehouse is free. Carry-in and assembly are extra services priced by product category, floor and lift. The table is on the Payment & delivery page, and you see the exact amount at checkout.

Question 3

Do you deliver to Estonia and Lithuania?

Accepted Answer

Yes. Order on podrez.lv, enter an address in Estonia or Lithuania and choose delivery to Estonia or to Lithuania. Delivery to the door: 30 €, in 2–4 weeks. A phone number with any country code is accepted.

Question 4

How can I pay?

Accepted Answer

In cash on receipt, by bank transfer against an invoice, or in 3 interest-free monthly instalments via ESTO or Inbank. You choose the payment method at checkout.

Question 5

When does production start?

Accepted Answer

With bank transfer — once the invoice is paid; we e-mail it after confirming the order. With ESTO or Inbank — once the instalment agreement is signed. With cash no prepayment is needed: you pay on receipt. In our showrooms we take an advance from €50 for a made-to-order fabric or a custom order — the amount depends on the order.

Question 6

How do I change or cancel my order?

Accepted Answer

Reply to the order confirmation e-mail or call us — the manager will tell you what can still be changed. Once the order is delivered, you can withdraw from the purchase within 14 days — see the returns question.

Question 7

Can I order furniture in my own size?

Accepted Answer

Yes, we make the models we produce to your size, with another fabric or legs. A custom order adds 1–4 weeks to the lead time, and in the showroom we take an advance from €50 for it.

Question 8

Where can I see fabric samples?

Accepted Answer

Fabric and leg samples are in each of our showrooms in Riga. Colours on screen may differ slightly from the real ones because of how your device displays colour.

Question 9

How do I know whether I need a left or right corner?

Accepted Answer

Decide while sitting on the sofa: if the corner part is on your left, it is a left corner; on your right, a right corner. DK-S, DK-S+, Lugan, Tim S and Mika S have a universal corner that can be moved to the other side after delivery.

Question 10

Can I return furniture?

Accepted Answer

Yes, you can withdraw from the purchase within 14 calendar days of receiving the goods. They must be unused, in the same condition and in the original packaging; the customer pays for the return delivery.

Question 11

What warranty does the furniture have?

Accepted Answer

All furniture has a 2-year statutory warranty. The frame has a 10-year warranty: if it is damaged in everyday use, we replace it. Fabric, fillings and mechanisms are not covered by it — the 2-year warranty applies to them.

Question 12

Can I pick up the order myself?

Accepted Answer

Yes, from our warehouse in Riga: Baltā iela 5b, Kurzemes rajons, Rīga, LV-1055, I-V 09:00–19:00. We call you when the order is ready. A mattress can be picked up the same day if ordered before 17:00.

Frequently asked questions